MANAGE – OVERSIGHT – IMPLEMENT – OPERATE – MONITOR
The directorate of Architecture & Infrastructure handles all technical management and oversight of enterprise production IT applications and computing services including such as 24×7 data centers facilities, operations, and monitoring; server administration; infrastructure planning and implementation; and strategic enterprise services which are used by all GT campus constituents, such as centralized backups and storage, GT and departmental web sites hosting, virtualized desktop management, etc.
Infrastructure Operations Center (IOC)
The Infrastructure Operations Center (IOC) is the department that is responsible for the monitoring, troubleshooting, and maintenance of the organization’s technical systems and infrastructure. The IOC acts as the first contact for IT service and support and is available 24/7 to ensure that systems are running smoothly and to quickly address any issues that arise. The IOC works closely with other IT teams to facilitate incident response, incident management, and problem management. The goal of the IOC is to ensure that an organization’s IT systems are available, reliable, and secure. The IOC works to minimize downtime and disruptions to operations and to quickly resolve any issues that do arise, to minimize the impact on the organization.
Operations Engineering
Responsible for the maintenance, upkeep, and continuous improvement of an organization’s managed infrastructure and systems. This includes but is not limited to load balancers, backups, monitoring and alerting, as well as managed servers and system administration. The team is responsible for ensuring that these systems are running smoothly and efficiently for our managed services customers.
Data Center Operations
Responsible for the day-to-day operations, maintenance, and management of Georgia Tech’s 24×7 data centers. They monitor and manage the power, cooling, and security systems to ensure they are functioning properly, and they perform routine maintenance to keep the data center in optimal condition. They are also responsible for the installation of hardware, such as servers, storage, and network equipment. They aim to ensure that an organization’s data center is always available, secure, and compliant with industry standards and regulations.
Infrastructure Engineering
Their primary role is to design, build and maintain OIT’s backend on-premises virtualization, storage, load balancing, and server provisioning systems. They also act as tier 3 technical support for these systems and operating system and backup support.
Financial Operations
Provides accurate financial data to both internal and external agencies. We are responsible for production scheduling and execution, report generation and distribution, securing electronic transfers, processing settlement runs in Workday, SLA chargeback for VMs, storage, and backups, chargeback for cloud computing services and Udemy account support. Some of our clients are Business Services, Athletic Association, Bursar’s Office, Controller’s Office, and Human Resources.
Endpoint Infrastructure
Our enterprise solutions empower Georgia Tech with robust tools to efficiently manage and safeguard their computer assets. We specialize in assisting campus IT support units in streamlining processes such as system imaging, patch management, software packaging, protection, and configuration as a service. Our dedication to compliance and protection ensures a secure digital environment for the entire campus community allowing for world-class teaching, learning, and research to thrive.
Platform Engineering
Platform Engineering team is part of A&I. The team consists of 3 sub-teams; Active Directory, Virtual Desktop Infrastructure (VDI), and Web Hosting Services.
Service Catalog
Not seeing what you are looking for? Please check out the Service Catalog for a full listing of services offered through OIT.